Mash Zahid

Mash builds and deploys AI systems at enterprise scale, across financial services, energy and utilities, telecommunications, healthcare, automotive, and professional services. Most recently he led the agentic AI transformation of a global automaker's operations and HR functions, reporting to its Chief Operating Officer: 47,000 cases a year, a four-day resolution cycle reduced to thirty seconds, and 67% first-contact resolution across 150,000 employees. He has field-deployed multi-model agentic AI in critical power-delivery infrastructure and built the same verification harness for regulated financial compliance. That harness is the engineering discipline behind Continuity's safety architecture.

As an Associate Partner at IBM, he led large-scale generative AI engagements for Fortune 100 clients, including a conversation intelligence program for the leading telco that returned more than $20M in its first month, against a $2B collections overhang. As Global Director of AI Strategy at KPMG, he advanced the firm's flagship audit platform into neural network–based deep learning, materially improving audit efficiency and error rates across its global service lines. Earlier in his career, his workforce planning and labor operations work at The Home Depot was featured as the cover story in Harvard Business Review.

In September 2025 he delivered a keynote to a live audience of 6,800+ practitioners at OpenAI Academy on scaling enterprise AI through systems thinking, and recently placed first at a Google hackathon opened by Sergey Brin. He runs Discimen, an AI enablement management consulting firm.